Mission
To provide exceptional quality and support to customers along with exceptional learning, growth and financial opportunities for TFI Trans employees and owners.
Quality management
Quality Policy
TFI Trans and its employees are committed to meeting customer and legal requirements in order to achieve customer satisfaction. We will always strive to provide quality products on time, continually improve our Quality Management System and maintain a culture of quality in all that we do.
Document F-520-001-A
Quality objectives & KPIs
Performance targets
- On Time Delivery
- On Time Pickup
- Service Conformity and Verification
- Carrier Acceptance Rate
- Carrier Cancellation Rate
These are internal targets TFI Trans measures its brokerage service against. They are not a guarantee of a specific pickup or delivery date for any individual shipment.
Mission
Vision
Values
The operating principles behind every shipment we coordinate
State the regulated role clearly
TFI Trans is a property broker. Independent authorized motor carriers provide the equipment, driver, and physical transportation.
Start with shipment facts
Route, vehicle, condition, timing, access, and equipment requirements are reviewed before a move is confirmed.
Document the handoff
Clear order information, carrier details, condition records, and shipment communications help reduce avoidable disputes.