These Terms and Conditions (“Terms”) govern your access to and use of the vehicle transportation brokerage services provided by TFI Trans Inc. (“TFI Trans,” “we,” “us,” or “our”). By engaging with our services, you (the “Customer”) acknowledge and accept these Terms in full.
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Definitions
Each defined term helps ensure clarity and reduce the potential for disputes by standardizing language. These definitions apply consistently throughout the Terms and Conditions and are legally binding where applicable.
– “Order”: A request placed by the Customer to arrange vehicle transportation. This includes vehicle details, pickup/delivery location, and requested timeframe. Accuracy at this stage is critical for proper coordination with FMCSA-compliant Carriers.
– “Carrier”: An independent, licensed third-party transport company contracted by TFI Trans. All Carriers must be authorized by the Department of Transportation (DOT) and registered with the Federal Motor Carrier Safety Administration (FMCSA). TFI Trans ensures that only compliant Carriers are assigned to Orders.
– “Shipment”: The vehicle designated by the Customer for transportation. This can include operable or inoperable vehicles, subject to disclosure during booking. Proper classification of the Shipment ensures compliance and avoids delays.
– “Bill of Lading”: The Carrier-issued document outlining the Shipment’s condition and logistical details. It serves as a legal contract and receipt and must be reviewed and signed by both the Customer and Carrier. Any damage must be documented on this form upon delivery.
– “Origin / Destination”: The designated pickup and drop-off locations for the Shipment. These must be accessible for commercial transport vehicles. Adjustments may be necessary if road conditions or regulations prevent safe access.
– “Inoperable”: A condition where the vehicle cannot be driven safely. Examples include flat tires, engine issues, or missing parts. Such vehicles may require special handling and equipment, which can affect scheduling and cost.
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Scope of Services
Our role as a broker allows us to efficiently connect customers with reputable Carriers. This structure ensures cost-effective and compliant service execution across all shipments.
– TFI Trans functions solely as a broker and does not operate transport equipment or directly handle vehicles. This ensures regulatory separation between brokerage and carrier responsibilities as defined by FMCSA regulations. Customers are engaging TFI Trans for logistics coordination, not transportation execution.
– Our service concludes upon confirmation of Order acceptance by an appointed Carrier. TFI Trans remains available for pre-, during and post-dispatch communication support and claim facilitation.
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Customer Responsibilities
To ensure a smooth process, customers must actively participate in preparing and documenting their Shipment. Failure to meet these obligations may result in delays, additional fees, or denied claims.
– Accuracy: Customers must provide truthful and complete information about their Shipment. Omissions or inaccuracies can result in misquotes, failed pickups, or cancellation fees. Full disclosure is essential for safety and compliance.
– Preparation: Shipment must be operable unless otherwise declared and free of loose or prohibited items. Vehicle alarms should be disabled, and all accessories securely fastened. Failure to prepare the vehicle may lead to transport refusal or damage liability.
– Personal Items: Any personal items transported within the vehicle are at the Customer’s risk. Neither TFI Trans nor the Carrier is liable for loss or damage to these items. FMCSA guidelines prohibit the transport of household goods inside passenger vehicles.
– Representation: A responsible adult must be present at both pickup and delivery or designated in writing. This representative must inspect the vehicle and sign the Bill of Lading. Their presence ensures the condition is verified at both ends of the trip.
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Scheduling
While we aim for timely service, unforeseen circumstances can impact logistics. Cooperation and flexibility from the Customer help mitigate inconvenience and facilitate a smooth delivery.
– Pickup and delivery dates are non-binding estimates. Delays may occur due to factors beyond our control. These may include weather, mechanical failures, Carrier scheduling conflicts, or road conditions. Customers are encouraged to plan accordingly and allow for flexibility.
– Alternate arrangements must be made if a Carrier cannot access the specified location. These situations may arise in gated communities, narrow streets, or areas restricted by local ordinances. In such cases, a nearby commercial location may be used as an alternative point of exchange.
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Payments
Accurate and timely payments ensure that services proceed without disruption. Incomplete or delayed payments may result in additional administrative fees or service refusal.
– Payment is due upon Carrier assignment unless otherwise arranged. This secures the booking and covers brokerage service execution. Without timely payment, the Order may be delayed or canceled.
– Final balances are payable by certified funds to TFI Trans upon delivery. Acceptable forms include cash, personal check, online transaction (Zelle), personal check, cashier’s check, or money order. Credit cards are not accepted.
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Cancellations & Refunds
We understand that plans can change and offer fair refund policies accordingly. Refund eligibility depends on timing and service status at the point of cancellation.
– Cancellations before Carrier assignment are eligible for a full refund. Customers must notify TFI Trans in writing to initiate cancellation. Verbal or text message cancellations are not accepted for record-keeping purposes.
– Cancellations after dispatch will incur a service fee of $99. This covers the cost of administrative processing and the Carrier’s scheduling impact. Additional charges may apply if a Carrier attempted pickup (a dry run).
– Pro-rated refunds apply to undelivered value-added services. These include services such as enclosed shipping or guaranteed pickup windows. Refunds will be calculated based on the actual services rendered.
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Damages and Claims
Prompt inspection and documentation are essential for any damage claims. TFI Trans will provide Carrier details but is not responsible for resolving claims on the Customer’s behalf.
– TFI Trans bears no liability for vehicle damage. Claims must be filed directly with the Carrier. We will assist by providing contact information and documentation where possible, but cannot influence claim outcomes.
– Thorough vehicle inspection is required at both pickup and delivery. Any damage should be noted on the Bill of Lading and documented with photos. Failing to do so may result in a denied damage claim.
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Limitation of Liability
This clause limits financial exposure and reflects our role as an intermediary. Customers are advised to thoroughly review Carrier-provided insurance and conditions.
– Our liability is strictly limited to fees paid directly to TFI Trans. This reflects our role as a logistics coordinator and not the actual transporter. All damage or cargo claims are solely within the Carrier’s insurance scope.
– We make no warranties beyond what is expressly stated. Any implied warranties of merchantability, fitness for a particular purpose, or delivery guarantee are expressly disclaimed. Customers are encouraged to obtain additional insurance through the Carrier if needed.
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Dispute Resolution
Arbitration allows for faster, less formal dispute resolution while preserving legal rights. Customers agree to resolve conflicts individually to maintain fairness and efficiency.
– Disputes must be resolved by binding arbitration under National Arbitration and Mediation (NAM) rules. Arbitration is a legally enforceable alternative to traditional court proceedings. It generally allows for faster and more cost-effective resolutions.
– Class actions and jury trials are expressly waived. This ensures that all disputes are handled on an individual basis. Waiving these rights helps reduce legal complexity and cost for all parties involved.
– Small claims proceedings may still be utilized where applicable. Customers retain the right to pursue minor claims independently within their local jurisdiction. This applies only when the claim falls below the small claims court threshold.
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Governing Law
Applying California law standardizes interpretation and enforcement of these Terms. This reduces jurisdictional uncertainty and ensures consistent application.
– These Terms are governed by California state law, without regard to conflicts of law. This uniform governing law promotes consistent dispute resolution. Both parties agree to submit to California jurisdiction in the event of litigation outside arbitration.
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General Provisions
These clauses uphold the enforceability and adaptability of the Terms. They also clarify promotional use and Customer responsibilities regarding ongoing consent.
– These Terms represent the entire agreement between the Customer and TFI Trans. No verbal or prior written statements alter or override this document. Any exceptions must be documented and agreed upon in writing.
– TFI Trans may update these Terms without notice, and continued use of services implies acceptance. Updated versions will be posted on our website. Customers are encouraged to review these Terms regularly.
– Customers may opt out of promotional use of their name/logo by contacting dispatch@tfitrans.com. This includes usage in marketing materials, testimonials, or presentations. Opt-out requests will be honored within a reasonable timeframe.
– If any provision is deemed invalid, remaining provisions shall continue in effect. The invalid section will be limited or modified only to the extent necessary to comply with applicable law. The overall enforceability of the Terms will remain intact.
TFI Trans Inc.
3250 Wilshire Blvd, Suite 708
Los Angeles, CA 90010
Email: dispatch@tfitrans.com
